terms & conditions

1) OWNERSHIP of all items remain the property of RELISH at all times.
2) EQUIPMENT will be dispatched clean and undamaged. Please report any shortages, breakages or malfunctioning equipment within 12 hours of delivery. Shortages or breakages will be charged at replacement cost. Customer’s own goods cannot be accepted as replacements.
3) PACKAGING please ensure that all goods are packed away in the correct boxes ready for collection or an additional charge may be made. Tables should be collapsed, and chairs should be stacked with seat pads removed. Any linen should be folded and returned in the original cloth bag.
4) HIRE PERIOD is based on a 1 day hire (excluding weekends) which covers supply on one day, use on the next day, and return the following day unless by prior agreement. Please call for long term hire rates.
5) PAYMENT should be made at least 48 hours prior to delivery except for account holding customers. A deposit for non account holding customers will be required against breakages or shortages on each order equating to 50% of the total order, except for higher value items which will attract a higher deposit required. Deposits will be refunded after the goods are checked back into the warehouse less any losses which are charged at cost of replacement. We accept cash, cheques with a banker’s card, BACS transfers and most credit/debit cards.
6) IDENTIFICATION for customers collecting goods from our warehouse, 2 forms of identification showing the invoice address are required.
7) CONFIRMATION of all orders must be confirmed in writing by letter, fax or email, and all orders received will be confirmed in writing by RELISH. Customers should confirm that an order has been received.
8) CANCELLATION for cancellation of orders less than 4 weeks but more than one week prior to the due delivery date, 50% of the total hire charge will be payable. For cancellation less than one week prior to the due delivery date, the full total hire charge will be payable.
9) AMENDMENTS to orders cannot be accepted after 2pm of the day prior to delivery.
10) DELIVERY & COLLECTION can be arranged on request for an additional charge. Please note, these charges cover the off loading and loading of equipment from alongside our delivery vehicle only. If additional distances, steps or stairs are involved, please mention this at the time of ordering to make special arrangements prior to delivery. Please ensure that the hirer or a representative is at the delivery/collection address to accept delivery or oversee collection, as an additional return charge will be made for any wasted journeys. It is the hirer’s responsibility to ensure that we can gain access to the venue for both delivery and collection on the agreed dates and times. On delivery, all items should be signed for by the hirer or their representative. Please advise immediately if the order is inaccurate in any way.11) OPENING TIMES deliveries and collections are normally made Monday – Friday only from 9am – 5pm, though we can arrange for transport outside of these times for an additional charge.
12) CLIENT COLLECTION for clients wishing to collect and return equipment to our premises are requested to ensure they send a large enough vehicle! If you are in any doubt whatsoever, please check with us.
13) CLEAN OR DIRTY all goods should be returned clean, unless otherwise arranged prior to delivery. We do offer a washing up service at 20% of the one day hire rate. If you wish to use this service, please remove any excess food from china, or liquid from glassware prior to repacking in their delivery boxes.

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